Moapa Valley Water District ~ Service Policies

Shut-Off Procedures Diversion or Theft Broken Lines Backflow/Meter Rates Donations

Shut Off Procedures

If a monthly bill plus the late charge is not received by the District on the 24th day following the date on which the original bill was mailed, then those outstanding accounts will have their service disconnected, and all accumulated charges plus a twenty-five dollar ($25.00) disconnect fee must be paid prior to the service being restored. If payment is received after 3 pm, the meter will not be turned back on until the next business day unless a $50 dispatch fee is paid first.

When a serviced property changes legal ownership it becomes the responsibility of the new owner to make immediate payment of all charges to date due and owing by the previous owner if service to property is expected to be restored or to continue uninterrupted; otherwise, service to property will be discontinued.

If a renter leaves with a balance owing on an account, then the owner of the property will become responsible for payment of the account before service can be restored.

The General Manager reserves the right to discontinue service to any connection where the customer has failed to have the backflow prevention assembly installed, tested, or maintained (all afore mentioned re-activation charges will apply).

Diversion or Theft of Water

It is unlawful for a person to obtain any water, goods or product provided by the District with the intent to avoid payment. (N.R.S. 704.800)

Any customer diverting or stealing water from the District shall be subject to a minimum charge of $300.00 to cover administrative costs associated with the investigation and possible prosecution of the theft. In addition to the minimum administrative charge, the customer will be subject to the following actions:

a. The customer will be required to pay all costs incurred by the District.

b. The customer will pay for any of the Districts equipment such as meters, meter boxes, shut-off assemblies, locks, etc. that are missing or damaged.

c. The customer will pay for all legal and collection fees.

d. The District will determine and the customer will pay for, the estimated water diverted or stolen.

e. At the discretion of the District management, the water theft may be turned over to the District Attorney for criminal action.

f. Any employee diverting or stealing water from the District shall be subject to immediate termination.

g. The water meter is to remain locked or removed until the administrative charge and any additional charges incurred by the District, as provided for in subsection 1, are paid in full.

Broken Lines

Repairs to a broken line will be the responsibility of the Water District IF the break in the line is at or before the meter.

Repairs to a broken line will be the responsibility of the consumer IF the break in the line is after the meter.

If the consumer feels that his meter is registering incorrectly, the Water District will pull the meter and send it to be tested. If the meter is faulty, the Water District will pay for the test and install a new meter; however, if the meter is not faulty, the consumer will be billed for the test.

When any of the WATER DISTRICT LINES are broken a bill will be sent to the responsible party.